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Alphablues

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Artificial Intelligence Powered Customer Service.

Jul 09

Why Customer Experience Matters More Than You Think And How Virtual Assistants Can Help You Beat Your Competitors

Virtual assistants and chatbots came to the wider audiences in the spring of 2016 when Facebook announced the possibility to build bots into Messenger. After initial inflated expectations the chatbot fever somewhat declined. However, much like in the Gartner Hype Cycle, the importance of virtual assistants is bound to grow in importance. And the reason […]

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Jun 24

Top 2 Questions From Customers Answered – What Topics Should My Bot Know and How Much Training Data Do I Need?

The content and structure will largely determine the value for your virtual customer assistant. It stems from the use case that you give to your bot. Hence, before starting to build the bot it is important to really understand what you need the bot to do and how. Once, that is determined, then you need […]

Read full article >

Jun 24

Top 2 Questions From Customers Answered – What Topics Should My Bot Know and How Much Training Data Do I Need?

The content and structure will largely determine the value for your virtual customer assistant. It stems from the use case that you give to your bot. Hence, before starting to build the bot it is important to really understand what you need the bot to do and how. Once, that is determined, then you need […]

Read full article >

May 13

How virtual assistants understand language

“My language is tough and hard to understand for AI”. This what I hear often when travelling to customers in Europe. What people are worried about in non-English speaking countries is that their language is more complex for the AI to master than English. This is totally understandable. Most AI companies focus on English as […]

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