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AI for Customer Support

Jul 09

Can Spam. Reduce Case Volume with AI.

Of all your barriers to productivity, spam is arguably the most meaningless. It takes time and energy to identify and separate spam from real critical issues. Here's how.

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Sep 04

How AI can help your customer service agents be more productive

Customer service agents are often overloaded with customer cases. Learn how AI can help them serve customers better by being more productive & efficient.

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Aug 29

Why chatbots have become integral to customer service

How do chatbots improve how you allocate customer service resources, maximize efficiencies, and improve CSAT scores? Find out in this post.

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Jun 24

AnsweriQ Unveils New Single-Click Automation for Customer Service Teams

AnsweriQ unveils Robo Assist, its new single-click automation for customer service teams. Freshly used Robo Assist to lower handle times for key processes by 90%.

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Cliengo - Mar 08 - Blog Post:
Inteligencia artificial: ¿Estás basando tus decisiones en datos o intuición?

Utiliza la inteligencia artificial a tu favor y descubre el machine learning para obtener tus propios reportes de datos reales...

Fritz - Mar 08 - Blog Post:
Creative Spotlight: Char Stiles

A conversation with digital creator and coder Char Stiles

Dataiku - Mar 08 - Blog Post:
Embracing Identities on International Women’s Day

To celebrate International Women’s Day, we asked women at Dataiku to unveil one of the many parts of their identity...

Dynatrace - Mar 08 - Blog Post:
Celebrating International Women’s Day at Dynatrace

Today is International Women's Day, a day dedicated to the celebration of social, economic, cultural & achievements of women around...

SAS - Mar 08 - Blog Post:
The conditional distribution of a response variable

I recently learned about a new feature in PROC QUANTREG that was added in SAS/STAT 15.1 (part of SAS 9.4M6)....

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