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Oct 10

Forrester CX SF — Were You There?

Last week, I spent a few days in my old stomping grounds of San Francisco for the 2018 Forrester’s CX event. When you go to any event in the City by the

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Dec 19

What Does 2019 Have in Store for AI?

Well, it’s that time again (can you believe it?).  The time where we look back and reflect on the year that was and discuss what we can expect from the

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Dec 11

Unwrapping the Habits of Holiday Shoppers

It’s that time of year.  Holiday shopping season is in full swing. With mere days left before Christmas, we wanted to understand how the most frequent and

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Dec 06

Why Bringing Agents and Bots Together = #Goals

Bot-o-phobia? AI Anxiety? If there’s a term for the fear that chatbots will make human customer service agents extinct, we don’t know what it is—but it’s

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Case Studies
Case Study : Jenny Craig | Personalization

Delivering personalized member support with ease.

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Case Study : The North Face.

The North Face delivers online customer care as advanced as its products.

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Case Study : Intuit Mint Bills

Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half

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