DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for.
We are focused on:
(1) Enabling companies to automate and scale their customer service operations with the best tools across multiple channels, and turn customer service into a competitive advantage.
(2) Developing scalable deep learning products that transform or massively improve critical business functions.
(3) Creating the practical applications of AI that deliver the concrete ROI the world has been waiting for.
DigitalGenius is the only AI-powered platform for customer service that uses conversational process automation to seamlessly connect conversations with processes.
In the first 90 days, 20% of support tickets were fully resolved end-to-end using DigitalGenius’ AutoPilot, saving thousands of dollars...
After only six months, 90% of Imagine Learning cases were automatically predicted and classified by DigitalGenius - giving their agents...
Magoosh Uses DigitalGenius to Reduce Customer Support Queue by 50%
- Data Resources & Management |
- 0 Case Studies
- Agents / Bots |
- 3 Case Studies
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