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Digitalgenius

  • Customer Support
  • 3 Case Studies
DigitalGenius is an AI platform that puts customer support on autopilot by automating repetitive processes and delighting customers.
About

DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for.

We are focused on:

(1) Enabling companies to automate and scale their customer service operations with the best tools across multiple channels, and turn customer service into a competitive advantage.
(2) Developing scalable deep learning products that transform or massively improve critical business functions.
(3) Creating the practical applications of AI that deliver the concrete ROI the world has been waiting for.

Company Details
  • http://digitalgenius.com
  • Headquarters London, San Francisco
  • Year Founded 2013
  • Current Funding $26M
  • Company Size 51-200 employees
  • Specialties Customer Support, Machine learning, Natural language processing, Customer service
How Digitalgenius uses AI in their company

DigitalGenius is the only AI-powered platform for customer service that uses conversational process automation to seamlessly connect conversations with processes.

Case Studies
Case Study : Course Hero

In the first 90 days, 20% of support tickets were fully resolved end-to-end using DigitalGenius’ AutoPilot, saving thousands of dollars...

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Case Study : Imagine Learning Reduces Customer Service Handling

After only six months, 90% of Imagine Learning cases were automatically predicted and classified by DigitalGenius - giving their agents...

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Case Study : Magoosh | Customer Support

Magoosh Uses DigitalGenius to Reduce Customer Support Queue by 50%

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