txt

Giant Otter Technologies

  • Technology & Internet
  • 0 Case Studies
Advanced conversational artificial intelligence for messaging and voice

Apr 18

Five Ways Top-Down Chatbots Fail

Customer service efforts can benefit in big ways from chatbots. But when intelligent customer support automation feels less than intelligent, companies can pay the price. Learn the most frequent issues that arise from top-down chatbot development.

Read full article >


Aug 28

Top-Down Chatbots Fail #5: They Don't Remember

Cross-channel, cross-conversation persistence is the chatbot triple axel only Giant Otter can pull off. Other bots attempt to stick the landing, but fail — and when a bot doesn’t remember the past, it doesn’t know what to do in the moment.

Read full article >

Aug 14

Top-Down Chatbots Fail #4: They Lose Track

Complex, clever handcrafting can’t help a chatbot converse like a truly helpful part of your team. The issue is bigger than sounding wooden or seeming clueless — it’s big-picture. And you don’t want conversations to feel more fluid, you want them to be more fluid.

Read full article >

Jul 03

Top-Down Chatbots Fail #3: They Seem Stiff

A bot built with Giant Otter’s tools are rich with paths and able to adapt. By learning from actual conversations, Giant Otter-powered bots cover closer to 80% of needed flows, letting customers interact in the ways that feel right to them.

Read full article >

POSTS FROM RELATED COMPANIES
Diffco - Apr 01 - Blog Post:
We are launching COVID-19 tracking solution to keep the global community info...

At Diffco we aim to provide effective technological solutions. Sometimes we are required to do it to tackle or manage...

Signifyd - Apr 01 - Blog Post:
Online sales continue to grow amid dramatic swings: Signifyd Ecommerce Pulse

Signifyd's Ecommerce Pulse shows online sales rising in the COVID-19 era. Where that spending happens continues to fluctuate wildly. Here...

SAS - Apr 01 - Blog Post:
How to land a job as a SAS professional

Learn how to land a job as a SAS professional.

SAS - Apr 01 - Blog Post:
We Get to Do This

No matter where I went, or who I spoke to, movement linked these experiences.  I've kept this curious view of...

Applitools - Apr 01 - Blog Post:
Where To Learn Test Programming – April 2020 Edition

What do you do when you have lots of free time on your hands? Why not learn test programming strategies...

Keep updated on all things AI