Brands are entering a new era of personalized customer interaction. It is the evolution from static pushed monologues (emails, SMS, social advertising, banners, Youtube) to real time interactive dialogues with individual consumers. The recent opening of incredibly powerful AI driven natural language engines are giving rise to intelligent agents called Chatbots. Companies, including ingage.ai., are […]
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In the world of repetitive Frequently Asked Questions, one would assume that answers are readily available and easily communicated. Unfortunately this is rarely the experience we encounter. Traditional call centers, in this mobile age don’t meet the expectations of the connected individual whose preferred mode of communication is messaging. Everyone has felt this pain […]
Connected individuals demand more from brands and businesses they interact with. How can they meet those expectations and deliver personalized products, services and customer care on demand, in context and at scale? Influencing individual consumer decisions is the end game for marketers today. Rapid evolution in marketing technology innovations are bringing true 1:1 marketing techniques […]
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