Jul 24
4 Key Factors of Exceptional Customer Service
To deliver outstanding customer support there are four factors to keep in mind: personalization, competency, convenience and proactivity. These are the factors to keep in mind to deliver superior customer support and outstanding customer experience to your loyal customers.
Dec 07
Jatana goes to Station F!
Station F is the biggest startup campus in the world, backed by Xavier Niel in Paris. Jatana, a Customer Experience Automation Platform, is joining the Zendesk Startup Program, accelerating its goal of bringing Artificial Intelligence at the fingertips of every support team in the world.
Sep 27
Introducing IPA, Intelligent Process Automation
Introducing Intelligent Process Automation (IPA). In a nutshell, Jatana's IPA connects to all your systems (CRM, Shopify, custom systems) to automate all those tedious lookups that you are currently doing manually, based on actual conversations with your customers and AI-driven instructions.
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