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Jatana automates customer service with deep learning

Jul 31

How to Say No to a Customer

Saying no to a customer is not easy and saying no to a prospect is even harder, but there are cases when saying no it's the right thing to say. To avoid saying no, make sure to set clear expectations from the start; think about creative alternatives to saying no and if you really have to, just say no in the nicest way possible.

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Dec 07

Jatana goes to Station F!

Station F is the biggest startup campus in the world, backed by Xavier Niel in Paris. Jatana, a Customer Experience Automation Platform, is joining the Zendesk Startup Program, accelerating its goal of bringing Artificial Intelligence at the fingertips of every support team in the world.

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Nov 20

What we learnt at Zendesk Relate 2018

What we learnt at Zendesk Relate 2018 in San Francisco

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Sep 27

Introducing IPA, Intelligent Process Automation

Introducing Intelligent Process Automation (IPA). In a nutshell, Jatana's IPA connects to all your systems (CRM, Shopify, custom systems) to automate all those tedious lookups that you are currently doing manually, based on actual conversations with your customers and AI-driven instructions.

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LiveTiles - Mar 04 - Blog Post:
5 ways to deliver a mobile-first digital workplace

Here's how an employee app can drive value by delivering a fantastic and functional mobile-first digital workplace for your organization.

AWS - Machine Learning - Mar 03 - Blog Post:
Utilizing XGBoost training reports to improve your models

In 2019, AWS unveiled Amazon SageMaker Debugger, a SageMaker capability that enables you to automatically detect a variety of issues...

AWS - Machine Learning - Mar 03 - Blog Post:
Integrating Amazon Polly with legacy IVR systems by converting output to WAV ...

Amazon Web Services (AWS) offers a rich stack of artificial intelligence (AI) and machine learning (ML) services that help automate...

AWS - Machine Learning - Mar 03 - Blog Post:
Introducing Amazon SageMaker Reinforcement Learning Components for open-sourc...

This blog post was co-authored by AWS and Max Kelsen. Max Kelsen is one of Australia’s leading Artificial Intelligence (AI)...

Databricks - Mar 03 - Blog Post:
Analyzing Algorand Blockchain Data With Databricks Delta (Part 2)

Learn more about real-time Blockchain analytics with the Databricks platform, including how to use Delta auto loader with structured streaming...

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