Aug 02
Take your Self-Service Support to the Top
Customer satisfaction (CSAT) is an important KPIs to keep measuring at all times. A good way to keep customer satisfaction metrics (CSAT) is to implement an efficient self-service support system. Alongside self-service support system, you should also implement a way to gather customer feedback.
Dec 07
Jatana goes to Station F!
Station F is the biggest startup campus in the world, backed by Xavier Niel in Paris. Jatana, a Customer Experience Automation Platform, is joining the Zendesk Startup Program, accelerating its goal of bringing Artificial Intelligence at the fingertips of every support team in the world.
Sep 27
Introducing IPA, Intelligent Process Automation
Introducing Intelligent Process Automation (IPA). In a nutshell, Jatana's IPA connects to all your systems (CRM, Shopify, custom systems) to automate all those tedious lookups that you are currently doing manually, based on actual conversations with your customers and AI-driven instructions.
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5 ways to empower the employee voice
Does your organization empower the employee voice? Celebrating your organizational culture and people has never been more important.