Background
Atelier Emmanuel is a premier salon in San Francisco that faced a growing demand to book new and current clients in a timely, efficient manner. Even with 2 full-time people operating their front desk, customer contact began to outpace their ability to provide the level of personal care they wanted to provide.
“ Presence AI allowed our front desk staff to handle more customer requests.”
Solution
Presence AI reduced Atelier Emmanuel's daily phone calls by allowing customers to text message for appointments, rebookings, reschedulings, and everyday questions. Presence AI saves Atelier Emmanuel's front desk team 2 hours of work every single day. Now, Sarah and Ashley have more time to take even better care of clients during their visits to the salon.
Result
Presence AI handles all of Atelier Emmanuel's daily appointment confirmations, saving the front desk team a huge amount of manual effort and time. Even better, their appointment confirmation response rate has improved by 3 times making it a lot easier to maintain an accurate schedule for the salon. Not only that, Presence AI assists with rescheduling and cancellations requests!
