Totango - Customer Success Center

Discover how Enterprise companies are improving retention, expansion, and adoption with our leading Customer Success platform.

CUSTOMER SUCCESS CENTER FOR CUSTOMER LIFECYCLE MANAGEMENT Totango actively monitors all customer health signals and helps you proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate. THE RIGHT COMPONENTS TO PREVENT CHURN Frictionless Access Democratized customer data is available when and where employees need it, allowing them to work more efficiently with the customer top of mind. Culture Alignment Zoe makes customer impact the company strategy for growth and makes it so everyone can work in unison toward the shared goal of customer success. Collaboration Cross-functional teams can easily come together to lend their expertise and time on projects singularly designed to make impact on customers PROACTIVELY MAXIMIZE CUSTOMER VALUE Complete your business technology stack with a solution that is built to optimize customer lifecycle management past acquisition How to Optimize Each Stage of the Customer Journey • Onboarding - Onboard new customers and users for seamless product adoption • Usage - Reveal real-time adoption with visibility into different products • Value - Promote positive ROI to illustrate value and secure investment • Growth - Develop a consistent and effective model to nurture growing customers at scale • Renewal - Build personalized, automated programs and engagements to lower churn rates • Expansion - Grow relationships with customers and maximize their lifetime value ENGINEERED FOR THE ENTERPRISE Support Enterprise Hierarchies Manage complex customer relationships across unlimited account levels, multiple products, and channel partners. Simplify Portfolio Management Understand customer health across all levels of your account hierarchies, and focus on the customers that need the most help. Drive Efficiency and Productivity Create account sets and teams aligned with your existing customer operations to increase focus, team performance, and security. INNOVATIVE FEATURES AND CAPABILITIES • Early Warning Systems - Easily understand and be notified of which customers need attention and why with reliable customer health scores • Account Management - Build a predictable engagement model with automated Activities and Touchpoints throughout the entire customer lifecycle • SuccessPlays - Define the automated programs and responses to customer health changes to deliver consistent engagements • Revenue Center - Accurately plan, track, report and forecast your churn, renewal, and upsell revenue by portfolio or customer segment • Customer Success Campaigns - Introduce new features, train new users, and share product tips at scale with behavioral-based email communications • Customer Segmentation - Tailor your specific engagements with real-time segmentation based on customer lifecycle stage, product, or health FLEXIBLE DATA ARCHITECTURE TO FIT YOUR UNIQUE BUSINESS Totango’s proprietary data architecture connects all sources of customer data in real-time to reflect each one-of-a-kind business.Get immediate insights, even from imperfect data, and iterate and expand data over time with the incremental approach to data afforded in our Dynamic No-Schema Active Customer Index.

Learn more at totango.com


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