txt

Rapportboost.Ai

  • Technology & Internet
  • 0 Case Studies
Actionable Insights that Drive Sales!

Jul 25

Interview with Brian Cantor, Customer Contact Week – Part 1

At customer contact week we had the pleasure of catching up with Brian Cantor. In part one of our interview we discuss conversational selling and more.

Read full article >


Jun 17

RapportBoost Podcast – Featuring Mike Aoki

Hear from this foremost expert on the trends in customer service, call centers and the use of live chat. Learn why transferring phone agents over to live chat without training can actually hurt the experience for visitors. David:    Welcome to the RapportBoost videocast series, where we talk to industry leaders within the customer service… The post RapportBoost Podcast – Featuring Mike Aoki appeared first on RapportBoost.AI.

Read full article >

May 27

Live Chat: To script or not to script

Chat scripts are a handy tool, especially for chat agents who find themselves often responding to related customer inquiries. Saving pre-formulated responses allow live chat agents to shorten response times, cut down on repetitive typing, and prevent sneaky typos that arise in tandem with chat volume. Chat scripts, or canned responses, help companies ensure quality… The post Live Chat: To script or not to script appeared first on RapportBoost.AI.

Read full article >

May 23

In online chat, one size does not fit all

Many of our clients describe a conundrum they face with their live chat team. While they want agents to represent the brand consistently and professionally, they recognize that these people must possess the latitude to show authenticity and go “off script” to build genuine connections. That means employing a “one-size-fits-all” approach for nearly any organization… The post In online chat, one size does not fit all appeared first on RapportBoost.AI.

Read full article >

POSTS FROM RELATED COMPANIES
AWS - Machine Learning - Feb 26 - Blog Post:
Translate and analyze text using SQL functions with Amazon Athena, Amazon Tra...

You have Amazon Simple Storage Service (Amazon S3) buckets full of files containing incoming customer chats, product reviews, and social...

Cliengo - Feb 26 - Blog Post:
Protegido: Marketing Conversacional: ¿Qué tanto te enloquece esperar? La impo...

¿Qué es el marketing conversacional y cuál es la importancia de dar respuestas rápidas a preguntas frecuentes? Conocé como conversiones...

Faraday - Feb 26 - Blog Post:
The end of third-party cookies: How marketers should prepare

The decline of third-party cookies has marketers scrambling for alternatives. Here are the data-driven solutions you'll need for a cookie-less...

Fritz - Feb 26 - Blog Post:
Snapchat Lens Recipe: Which ____ Are You?

My take on a "Which Are You?" Lens

Fritz - Feb 26 - Blog Post:
Simultaneously detecting face, hand motion and pose in real time on mobile de...

A look at Holistic Tracking - a new ML solution in MediaPipe that optimally integrates three widely used machine vision capabilities.

Keep updated on all things AI