txt

Rapportboost.Ai

  • Technology & Internet
  • 0 Case Studies
Actionable Insights that Drive Sales!

Jul 13

Livechat

The post Livechat appeared first on RapportBoost.AI.

Read full article >


Jun 17

RapportBoost Podcast – Featuring Mike Aoki

Hear from this foremost expert on the trends in customer service, call centers and the use of live chat. Learn why transferring phone agents over to live chat without training can actually hurt the experience for visitors. David:    Welcome to the RapportBoost videocast series, where we talk to industry leaders within the customer service… The post RapportBoost Podcast – Featuring Mike Aoki appeared first on RapportBoost.AI.

Read full article >

May 27

Live Chat: To script or not to script

Chat scripts are a handy tool, especially for chat agents who find themselves often responding to related customer inquiries. Saving pre-formulated responses allow live chat agents to shorten response times, cut down on repetitive typing, and prevent sneaky typos that arise in tandem with chat volume. Chat scripts, or canned responses, help companies ensure quality… The post Live Chat: To script or not to script appeared first on RapportBoost.AI.

Read full article >

May 23

In online chat, one size does not fit all

Many of our clients describe a conundrum they face with their live chat team. While they want agents to represent the brand consistently and professionally, they recognize that these people must possess the latitude to show authenticity and go “off script” to build genuine connections. That means employing a “one-size-fits-all” approach for nearly any organization… The post In online chat, one size does not fit all appeared first on RapportBoost.AI.

Read full article >

POSTS FROM RELATED COMPANIES
Pure Storage - Mar 05 - Blog Post:
Three Ways to Improve Business Continuity 

Disaster recovery and business continuity go hand in hand. See how three solutions from Pure Storage can help your organization...

Faraday - Mar 05 - Blog Post:
How to increase sales with AI: 3 strategies your team can use today

AI-driven outreach is a proven tactic for driving revenue. See how your sales team can use predictive lead scoring, chatbots,...

Optimove - Mar 05 - Blog Post:
Watch: CRM Hack on Testing and Evaluating CRM Strategy, B2CRM Weekly News Upd...

Enjoy a fresh batch of videos from the PostFunnel Insider series

Pure Storage - Mar 05 - Blog Post:
Driving Diversity, Inclusion, and Belonging

How can a company drive Diversity and Inclusion. Is it from the top-down? The bottom-up? Somewhere in between? According to...

Glint - Mar 05 - Blog Post:
Introducing Broader Team Insights: Enabling Managers of All Team Sizes to Imp...

Glint’s new Broader Team Insights feature empowers all managers—regardless of team size—to take action to improve employee engagement.

Keep updated on all things AI