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SmartAction

  • Agents / Bots
  • 3 Case Studies
SmartAction helps companies improve their customer experience and cut costs by delivering artificial intelligence powered self service.
About

SmartAction is transforming customer self-service with artificial intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media. With state-of-the-art technology and industry-leading expertise, our goal is to fundamentally improve the way customers communicate with the brands they love. SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016 and a Gartner Cool Vendor 2017. To learn more, visit SmartAction.ai.

Company Details
  • https://www.smartaction.ai/
  • Headquarters El Segundo, CA
  • Year Founded 2009
  • Company Size 51-200 employees
  • Specialties Finance, Real Estate & Construction, Agents / Bots, Retail, Customer Support, Government, Healthcare
Case Studies
Case Study : Electrolux Assesses Their First 6 Months With Virtual Agents

Electrolux reflects on six successful months of call automation. Learn how virtual agents increase customer satisfaction and reduce contact center...

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Case Study : Omni-Bot Solution: Truck Rental Case Study

A leading North American truck rental brand worked with SmartAction to implement the first Omni-bot solution on the market. Read...

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Case Study : Intelligent Virtual Agent Case Study

SmartAction's could-based voice & text solution is creating streamlined customer service experiences for legal & general America. Read about the...

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