Stratifyd is an end-to-end customer analytics platform powered by AI.
Stratifyd was built around the customer feedback loop to help businesses increase customer acquisition and retention. We provide solutions to contact center, marketing, product, and customer experiences teams at companies worldwide.
Our platform captures all customer interactions and turns them into actionable business intelligence. Stratifyd ingests data with point and click execution, 80+ pre-built data connectors, voice to text, and translation. The platform then analyzes the data with dynamic topic modeling, natural language processing, data fusion, and sentiment analysis. Finally, Stratifyd enables users to visualize the data with business templates, an interactive dashboard, notifications, and alerts.
- Headquarters Charlotte, NC
- Year Founded 2015
- Company Size 11-50 employees
- Specialties Customer Support, Business Intelligence , Data Resources & Management , Sales & Marketing, Sentiment Analysis
Increasing customer retention, acquisition, and the overall experience.
LivePerson uses Stratifyd to provide chat and survey analysis to over 70 of their largest customers including Fortune 500s.
Gathering insights from unstructured customer data and leverage the findings to improve both CX and the products themselves.
- Agents / Bots |
- 3 Case Studies
- Natural Language Processing |
- 3 Case Studies
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