[!] Totango Dna-Cx Reduces Customer Churn

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Reduce customer churn using customer insights generated by Totango's intelligent data technology that adapts to your customers and integrates with your systems.

REDUCE CUSTOMER CHURN WITH TOTANGO DNA-CX Produces Multi-Dimensional Customer Context in Real-Time • Financial - Contract and transactional data from tools such as Salesforce and Netsuite • Customer Feedback - Survey responses and satisfaction scores from feedback survey tools • Users - Demographic and behavioral data for each unique user at each account • Product Usage - Visibility into what features are being used and how frequently • Support Tickets - Helpdesk tickets and support status integrated with tools like Zendesk • Touchpoints -Logged interactions anyone in your company has with the customer Connect all customer data streams to reflect the unique, personal, and value-driven relationships you have with your customers. MULTIPLY CUSTOMER SUCCESS WITH TOTANGO PRODUCTS THAT RUN ON DNA-CX The DNA-CX technology at the core of Totango products provides customer insights quickly, and the powerful tools enable data-driven actions to engage with customers, reducing customer churn and improving customer renewal and expansion. CUSTOMER SUCCESS CENTER The Center gives customer success teams the insights and tools they need to manage and optimize the entire customer journey, resulting in reduced churn, multiplied customer lifetime value, and elevated rates of trial conversion, product adoption, and onboarding. ZOE Zoe empowers the entire company to participate in customer success. By providing frictionless access to the rich customer data and insights of DNA-CX in the tools employees use everyday, Zoe empowers cross-functional teams to swarm to create customer impacts. BENEFITS OF THE UNIQUE CUSTOMER CONTEXT IN DNA-CX Customer at the Center Achieve a truly customer-focused data model with the flexibility of DNA-CX, which provides accurate customer context in real-time with the customer as the object. Distinct DNA The schema-less structure of the DNA-CX technology maps to and actively monitors the unique needs of your business, not requiring your business to change to fit our model. Data in Any State See insights immediately with DNA-CX’s incremental approach to data, starting with imperfect data, then refining and iterating over time without incurring additional costs.

Learn more at totango.com


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