Luminoso - Luminoso Compass

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Luminoso Compass categorizes and tags streaming, text-based data like customer support tickets in real-time.

LUMINOSO COMPASS Automate your business processes by using Luminoso Compass to classify, label, predict, and act on your streaming text data. PROCESS CREATE OR OPTIMIZE CLASSIFICATION LABELS Depending on your needs, Compass will either create a set of labels from scratch or improve existing labels. CONNECT TO ANY SOURCE OF STREAMING DATA Compass can process any type of streaming text data - contact center interactions, chatbot transcripts, incoming survey responses - in real-time and in thirteen languages. CLASSIFY STREAMING DATA IN REAL-TIME As text data flows in, Compass automatically processes, classifies, and labels it in real-time. Labels can then be used for routing, prioritization, and other purposes. CHAIN CLASSIFIERS TO AUTOMATE BUSINESS PROCESSES Build and automate end-to-end processes, from agent routing to bot support, by connecting multiple Compass classifiers. ONLY WITH COMPASS USING COMPASS TO IMPROVE CUSTOMER SUPPORT A mobile game developer needed to improve its support processes and help more players find self-service resources. Check out this case study to see how Luminoso enabled the company to automate its ticket handling - in eight languages. ENABLING CUSTOMER SELF-SERVICE WITH COMPASS A financial services company needed to make it easier for customers to find self-service resources and FAQs, rather than waiting on hold to speak to a representative. Check out this case study to learn how Luminoso automated and improved this process. USING COMPASS TO IMPROVE PREDICTION MODELS… AND TRACK THE FLU The Center for Disease Control and Prevention (CDC) sought to improve their prediction models by incorporating text-based data, including tweets and emoji. Using Luminoso Compass, they successfully tracked the spread of the flu and optimized their prediction models in the process.

Learn more at luminoso.com


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About The Company
Luminoso Technologies
  • Natural Language Processing
  • 2 Products
  • 3 Case Studies

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