Solvvy - Automated Customer Service For Salesforce

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Solvvy’s solution for companies on Salesforce delivers a self-service experience for customer powered by machine learning and artificial intelligence (AI).

SOLVVY FOR SALESFORCE Intelligent Customer Service Automation with AI & Machine Learning Add an effortless self-service customer experience to your help center today. OUT-OF-THE-BOX IMPLEMENTATION & EASY DEPLOYMENT Easily Integrate with Salesforce To get started with Solvvy, we only need a connection to Service Cloud. Build Your AnswerGraph with No Effort We leverage your existing knowledge base and previous cases to build and train a custom AnswerGraph specific to your company (no work needed from you!). Simply Go Live on Your Help Center Add a line of javascript to your help center and we’re live! Solvvy immediately starts surfacing the most relevant solutions to your users’ questions. BETTER CUSTOMER EXPERIENCE WITH SELF-SERVICE Deliver Instant Resolutions Surface precise answers to your users immediately and reduce customer effort with an intuitive self-service experience. Provide Always-On Support Solvvy works around the clock, so customers can depend on getting resolutions promptly and your team can consistently meet your response time goals. Implement Omnichannel Self-Service Solvvy serves as the first line of defense across your support channels and integrates seamlessly with Service Cloud and most major chat providers. MEASURABLE IMPACT TO YOUR BUSINESS Improve Cost Efficiency with Self-Service Scale your support strategy with impactful case volume reduction through intelligent automation and our ticket resolution process. Our users see 15-30% ticket reduction on Day 1 and our performance improves over time. Decrease Average Resolution Time For self-serviceable questions, users simply write their question, see Solvvy’s suggested solutions, and are able to resolve their question quickly. Across our customers, Solvvy’s average resolution time is 1 minute. Measure ROI Easily measure and report on Solvvy’s ROI for your business with our comprehensive dashboard. Track Solvvy’s impact on your key KPIs such as average resolution time, self-service rate, case volume reduction, and cost savings.

Learn more at solvvy.com


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About The Company
Solvvy
  • Machine Learning
  • 2 Products
  • 0 Case Studies

Machine learning startup reinventing the customer experience

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