Gridspace Live

DISTILL AN INTERACTION: REAL-TIME CONVERSATION PROCESSING • ENTITY EXTRACTION - Grab dates, names, times, places and concepts from conversation with powerful and flexible extractors. • INTENT LABELS - Assign descriptive, actionable labels to complex conversational interactions in real-time with scanner. • SENTIMENT ANALYSIS - Measure the real-time sentiment of a conversation or part thereof. Go beyond the words that get said. • TOPIC SUMMARIES - Summarize interactions and facilitate quick reviews. Draw on descriptors from outside the actual interaction. ANALYZE MANY INTERACTIONS: REAL-TIME MULTI-CONVERSATION ANALYSIS • TRENDING TOPICS - Identity emerging topics that are unique and actionable for your frontline teams. Be proactive about resolutions. • GLOBAL SCANNERS - Monitor simultaneous conversations across channels and departments with flexible, programmatic queries. • CALL GRADING - Turn conversation into actionable metrics. Score service performance, lead quality, customer effort and more. • SIMILARITY SCORING - Manage and organize real-time speech streams like your other big data assets. Build a smarter, adaptive network. GO DEEP IN CONVERSATION: ADVANCED RECOGNIZERS FOR YOUR LANGUAGE • CONVERSATIONAL ASR - Faster-than-real-time conversational speech recognizers with zero dependencies on third-party APIs. • IN-DOMAIN UNDERSTANDING - Get better-than-human accuracy with Gridspace vertical-specific models. Benefit from our expertise. • CONTINUOUS LEARNING - Boost performance with adaptive language models that learn from all your conversations across your organization. • ROBUST BY DESIGN - Handle noise and accents from your endpoints with Gridspace. Maximize useable results with cutting-edge AI.