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Unbabel

  • Natural Language Processing
  • 0 Case Studies
AI-powered human translations, at scale.

Jul 25

Hone your tone of voice. A linguistic perspective on how to talk to customers

Discover what our Director of Quality has learned about the way an agent’s tone of voice can influence customer satisfaction and brand loyalty.

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Feb 24

Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021

Find out what challenges are top of mind for 600 customer service leaders surveyed by Unbabel as they look ahead to a post-COVID world.

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Feb 24

Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021

Find out what challenges are top of mind for 600 customer service leaders surveyed by Unbabel as they look ahead to a post-COVID world.

Read full article >

Feb 17

Guest Post: Why Your Customer Service Reps’ Happiness Matters as Much as Your Net Promoter Score

Customer service leader Axel Kruse, head of Berlin-based Axel Springer Kundenservice, explains why new world leaders should obsess over inspiring and motivating their employees.

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