Jul 13
Improving customer support through self-service. Here’s how to get it right.
You could say that at one point FAQs were rocket science. That’s because they were brought online by NASA, in 1982. (As a format, you can trace back FAQs
Feb 24
Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021
Find out what challenges are top of mind for 600 customer service leaders surveyed by Unbabel as they look ahead to a post-COVID world.
Feb 24
Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021
Find out what challenges are top of mind for 600 customer service leaders surveyed by Unbabel as they look ahead to a post-COVID world.
Feb 17
Guest Post: Why Your Customer Service Reps’ Happiness Matters as Much as Your Net Promoter Score
Customer service leader Axel Kruse, head of Berlin-based Axel Springer Kundenservice, explains why new world leaders should obsess over inspiring and motivating their employees.
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