In the service and hospitality industries one thing that’s keeping small business owners awake at night is customer experience (CX). CX is critical […]
You have a flight to catch at the LAX in another one hour. You are on your way to the airport and you […]
“These days no one can make money on the goddamn airline business. The economics represent sheer hell.” – C. R. Smith, American Airlines […]
In a fast paced world as ours, customers are proving to be increasingly demanding. The need for speed has become a basic expectation […]
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