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    Case Studies

    Real-world implementations and success stories in AI and automation

    Case Studies

    Basware Boosts Service Margins with AI While Maintaining Workforce Size

    Basware has strategically deployed Kantata's professional services automation platform to enhance service margins and operational efficiency without increasing headcount. This shift underscores a growing trend of leveraging AI not only for automation but also to scale human expertise in service delivery. By focusing on automating billing processes and resource management, Basware empowers its teams to concentrate on customer engagement, ultimately improving performance and customer outcomes.

    10/26/2026
    Source: itbrief.co.uk
    Case Studies

    Mobilezone boosts retail efficiency with Microsoft Copilot automation

    Mobilezone is enhancing operational productivity by implementing three Microsoft Copilot Studio agents tailored for retail support and B2B back-office functions. This strategic initiative addresses key challenges like reactive troubleshooting and repetitive order entry, enabling significant time savings and operational efficiency. With targeted automation, mobilezone not only mitigates downtime risks but also empowers employees to focus on higher-value tasks, positioning the company competitively in an agile market.

    10/26/2026
    Source: microsoft.com
    AI Agents

    Future Processing Highlights AI Adoption Gaps and Strategic Shifts

    Future Processing has released a significant case study detailing its 15-month AI transformation journey, showcasing the challenges of integrating AI into daily operations. Despite 81% of employees indicating they use AI tools, the collaborative effectiveness of these tools was rated at just 34 out of 100, highlighting the need for enhanced team-level utilization. This case study not only provides insights for Future Processing but offers valuable lessons for the broader industry grappling with similar AI adoption hurdles.

    10/26/2026
    Source: natlawreview.com
    AI Agents

    AT&T's Gemini and BigQuery Boost Customer Satisfaction and Savings

    AT&T has transformed its customer service experience by integrating Google Cloud's Gemini Enterprise for Customer Experience and BigQuery, achieving significant improvements in operational efficiency and customer engagement. The deployment of AI-driven voice and chat agents has enabled AT&T to autonomously resolve 20% more inquiries, resulting in estimated annual savings of $150 million. This strategic move underscores the importance of personalization and contextual understanding in enhancing customer interactions in the telecommunications sector.

    10/24/2026
    Source: cloud.google.com
    AI Agents

    PayPal's AI Platform Enhances Financial Services with Google Cloud

    PayPal is transforming its commerce platform by leveraging Google Cloud to develop a unified AI infrastructure, enhancing service offerings for its 439 million users globally. This strategic initiative is designed to support agentic AI, allowing for autonomous transactions on behalf of consumers, and has significantly improved operational efficiency, reducing model deployment timelines from weeks to minutes. With over 300 petabytes of data migrated to BigQuery, PayPal is positioning itself as a leader in the AI-driven financial services landscape.

    10/24/2026
    Source: cloud.google.com
    Edge AI

    Stack Overflow Achieves Zero DDoS Mitigation Time with Cloudflare

    Stack Overflow has revolutionized its cybersecurity and infrastructure management by migrating to Cloudflare in response to increasing automated bot traffic and DDoS attacks. This strategic move not only enhanced their edge security but also led to a significant reduction in CDN costs and operational strain. As a result, Stack Overflow is better positioned to thrive amidst the evolving challenges of AI-driven traffic while ensuring uninterrupted service for its millions of users.

    10/23/2026
    Source: cloudflare.com
    Machine Learning

    Baker Hughes Cuts CFD Simulation Time with Dell and NVIDIA Partnership

    Baker Hughes is revolutionizing engineering simulations by harnessing the Dell AI Factory and NVIDIA's technology to expedite computational fluid dynamics (CFD). This collaboration reduces simulation time from 12 hours to just 0.1 seconds, thanks to a physics-informed AI model that predicts complex flow fields with remarkable accuracy. In a landscape of rising energy demand, these advancements position Baker Hughes at the forefront of efficient engineering solutions.

    10/23/2026
    Source: ogj.com
    Machine Learning

    Snowflake Cuts Monthly Forecasting Time to Hours Using AI

    Snowflake's sales finance team has revolutionized its monthly forecasting process, reducing the time taken from over a week to just a few hours through the integration of advanced AI technologies. The introduction of a CoCo profile has significantly enhanced operational efficiency by providing context that streamlines data queries, thereby reducing the average steps needed to generate answers. This innovation not only improves decision-making speed but also exemplifies the transformative potential of AI in the finance sector, leading to more insightful analyses and better business outcomes.

    10/23/2026
    Source: snowflake.com
    Data Warehouse

    Mural Cuts Data Access Time to Minutes with Databricks Integration

    Mural has significantly enhanced its data analytics efficiency by integrating Genie Agents via the Databricks Data + AI Platform, allowing employees to receive critical information within minutes. This transition addresses the previous challenge of long wait times for data requests due to a small analytics team managing a complex Amazon Redshift warehouse. By establishing a reliable data governance framework, Mural empowers a greater workforce to engage with data independently, aligning with the growing trend of self-service analytics in the marketplace.

    10/23/2026
    Source: databricks.com
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