Alianza Fiduciaria Enhances IT Infrastructure with AMD for Reliability
Alianza Fiduciaria is transforming its IT landscape with Lenovo's AMD-powered devices, addressing performance challenges and enhancing cybersecurity in a high-stakes financial environment.
Key Facts
- Alianza manages $40.8B in assets, highlighting its significant market influence and client trust.
- Help desk tickets dropped 72.5%, indicating improved operational efficiency and user satisfaction.
- AMD's integration reduced hardware failures by 49.5%, showcasing a competitive edge in reliability.
- The four-year lifecycle support from AMD signals strategic planning for long-term cost management.
- Alianza's shift to AMD reflects a broader trend in tech adoption for enhanced security in finance.
Summary
Summary
Alianza Fiduciaria, a prominent financial management company in Colombia, faced challenges with aging endpoints that struggled to meet the demands of their 24/7 operations. They implemented Lenovo ThinkPad L14 laptops and ThinkCentre M75q Tiny desktops powered by AMD Ryzen PRO processors. As a result, hardware-failure tickets dropped by 49.5%, and PC performance tickets decreased by 72.5%.
Background
Alianza Fiduciaria, part of Grupo Alianza, is a leading financial institution in Colombia with over 40 years of experience in fiduciary administration, investment funds, and structured trust services. The company manages more than 140 trillion Colombian pesos (approximately US$40.8 billion) in assets for both institutional and individual clients. Prior to the deployment, employees relied on aging Intel-based systems that struggled with performance, leading to increased help desk requests.
Challenge
The primary challenge was to deliver reliable services while managing cybersecurity and modernizing legacy systems. The aging fleet resulted in slow performance and a growing number of support tickets, indicating a significant hardware technical debt.
Solution
Alianza initiated a refresh of its endpoints beginning in 2025, deploying over 1,700 Lenovo devices equipped with AMD Ryzen PRO processors. The deployment occurred in two phases: the first included 922 systems, and the second added 831 systems. The IT team conducted a rigorous evaluation process that included performance benchmarks, stress tests, and compatibility checks to ensure the new systems met the company's operational needs.
Results
The deployment led to a 49.5% reduction in hardware-failure tickets and a 72.5% decrease in PC performance tickets. Users reported improvements in operating system availability, faster execution of large data queries, and smoother transaction processing. The integration of AMD PRO Security features was seamless, enhancing the company's cybersecurity posture.
Key Insights
Investing in modern technology can significantly reduce operational issues and improve user experience. A thorough evaluation process is crucial when selecting new systems, especially in regulated industries. The support and service from technology partners can greatly influence deployment success and long-term planning.
Customer Testimonial
"Our main challenge had been to deliver reliable and highly available services for our clients... The new equipment had an immediate, positive impact on our operations in terms of performance, the experience our users have, and reducing help desk requests." — Jairo Velasquez, Help Desk Chief at Alianza.
Entities Mentioned
Companies
Products
Technologies
People
Key Concepts
Definitions
- endpoint reliability
- The dependability of endpoint devices in maintaining consistent performance and availability for users.
- AMD PRO Security
- A suite of security features integrated into AMD Ryzen PRO processors designed to protect sensitive environments.
- RFP
- Request for Proposal; a document issued to solicit proposals from potential vendors for a project.
- technical feasibility
- The assessment of whether a proposed solution can be successfully implemented with the available technology.
- hardware technical debt
- The accumulated cost of maintaining outdated hardware that hinders performance and efficiency.
Use Cases
- →Replacing aging endpoints in a financial institution
- →Improving performance and reliability of workstations
- →Integrating cybersecurity features with existing systems
- →Supporting digital transformation initiatives
- →Enhancing user experience through upgraded technology
Frequently Asked Questions
What challenges did Alianza Fiduciaria face before the hardware refresh?
Alianza Fiduciaria struggled with aging endpoints that could not keep up with the processing demands of a 24/7 financial operation, leading to increased help desk tickets and reliability concerns.
Why did Alianza choose Lenovo and AMD for their hardware refresh?
Alianza selected Lenovo and AMD after a rigorous RFP process that evaluated performance, security features, and long-term value, finding them to be the best fit for their operational needs.
What improvements were observed after deploying the new systems?
After the deployment, hardware-failure tickets fell by 49.5% and PC performance tickets decreased by 72.5%, indicating significant improvements in system reliability and user experience.
How does AMD PRO Security benefit Alianza Fiduciaria?
AMD PRO Security provides built-in protection for the processors, ensuring compatibility with Alianza's existing cybersecurity systems and enhancing their overall security posture.
What is the expected lifecycle for the endpoint equipment at Alianza?
Alianza plans for a four-year lifecycle for their endpoint equipment, supported by AMD PRO Business Ready features that ensure stability and software support throughout this period.