Caesars Entertainment Cuts IT Costs and Enhances Operations with Unified Cloud Platform
By adopting Oracle Fusion Cloud Applications, Caesars Entertainment revolutionizes its finance and HR processes, paving the way for growth and operational efficiency across its extensive portfolio.
Key Facts
- Caesars reduced IT costs by $15M/year by consolidating 650 applications into one cloud platform.
- The merger with Eldorado highlighted the need for unified systems, enhancing operational consistency.
- Faster financial closes enable better performance analysis, improving strategic decision-making across properties.
- AI integration in finance and HR shifts focus from data handling to actionable insights, driving innovation.
- A unified platform enhances employee experience, supporting retention and guest satisfaction across 55,000 staff.
Summary
Summary
Caesars Entertainment, the largest casino-entertainment company in the US, faced challenges managing its operations due to a fragmented back-office environment. By implementing Oracle Fusion Cloud Applications Suite, Caesars consolidated 650 applications, reduced IT costs, and enhanced operational efficiency. This transformation enabled faster financial closes and improved HR processes, ultimately supporting the company’s growth and operational consistency.
Background
Caesars Entertainment operates over 50 properties across 30 jurisdictions and employs around 55,000 people. Prior to deploying Oracle Fusion Cloud, the company relied on a disjointed system of hundreds of applications and a 30-year-old HR system. This environment limited consistency in finance and HR processes, making it difficult to manage operations effectively amidst significant growth, including a merger with Eldorado Resorts and expansion into online gaming and sports betting.
Challenge
The primary challenge was the high cost and complexity of maintaining a fragmented back-office environment, which cost $15 million annually. The lack of standardized processes across properties hindered Caesars' ability to adopt common practices, support growth, and manage a diverse workforce with complex scheduling and compensation structures.
Solution
Caesars adopted Oracle Fusion Cloud Applications Suite as a unified platform for finance and HR. This included Oracle Fusion Cloud ERP and EPM for finance, which streamlined processes like close, consolidation, reporting, and planning. For HR, Oracle Fusion Cloud HCM improved information accuracy, payroll, recruiting, onboarding, engagement, and retention. This transition was particularly beneficial during the 2020 merger with Eldorado Resorts, as it provided a single platform to manage disparate financial structures and employee definitions.
Results
The deployment of Oracle Fusion Cloud Applications led to a more dependable financial foundation, enabling faster closes and stronger compliance. The finance team could consolidate books across properties in one cloud environment, resulting in on-time SEC filings even during challenging business conditions. HR processes improved as employees gained access to payroll and career development tools, while HR teams could analyze talent and performance trends more effectively.
Key Insights
The case of Caesars Entertainment illustrates the importance of consolidating disparate systems to enhance operational efficiency. A unified platform can provide significant cost savings and improve data accuracy, leading to better decision-making. Additionally, integrating AI into workflows can shift focus from merely processing data to understanding its implications, driving innovation and performance.
Customer Testimonial
“Having finance and HR in one system gives us true enterprise visibility. We can see where we are, where we’re going, and how to get there faster.” — Lepori, title not specified.
Entities Mentioned
Companies
Products
Technologies
People
Key Concepts
Definitions
- Oracle Fusion Cloud Applications Suite
- A comprehensive suite of cloud-based applications designed to streamline finance and HR processes.
- HCM
- Human Capital Management, a system that helps manage employee information and HR processes.
- ERP
- Enterprise Resource Planning, a type of software used to manage and integrate core business processes.
- EPM
- Enterprise Performance Management, a suite of tools that helps organizations manage their performance and financial planning.
- AI
- Artificial Intelligence, technology that enables machines to perform tasks that typically require human intelligence.
Use Cases
- →merging financial systems post-acquisition
- →improving payroll and recruiting processes
- →enhancing employee self-service capabilities
- →utilizing AI for performance reviews
- →streamlining financial reporting
- →supporting complex workforce management
Frequently Asked Questions
What benefits did Caesars gain from using Oracle Fusion Cloud Applications?
Caesars gained a more consistent and efficient platform for finance and HR, which helped reduce IT costs and improve operational efficiency. This consolidation allowed for better data management and insights across the organization.
How did the merger with Eldorado Resorts impact Caesars' operations?
The merger introduced complexities with different financial structures and employee definitions. However, adopting a unified cloud platform helped streamline these processes and improve consistency during a challenging transition period.
What role does AI play in Caesars' finance and HR operations?
AI is embedded in Oracle Fusion Cloud Applications to enhance workflows in both finance and HR. It helps teams focus on insights rather than just data, improving decision-making and performance management.
How does the new system improve employee experience?
The new system provides employees with better access to payroll, career development, and benefits information. It also allows HR to utilize consistent data to better understand and support workforce needs.
What challenges did Caesars face before adopting Oracle's solutions?
Before adopting Oracle's solutions, Caesars struggled with a fragmented back-office environment consisting of numerous disconnected applications and an outdated HR system, which limited operational consistency and increased maintenance costs.