Genesys and CrowdStrike Enhance Cloud Security for Business Resilience
Through its partnership with CrowdStrike, Genesys is embedding security into its engineering mindset, ensuring robust protection for its cloud-based customer experience solutions.
Key Facts
- Genesys' cloud-first strategy enhances customer trust, crucial for retaining business-critical clients.
- Integrating security early in development reduces vulnerabilities, accelerating deployment cycles significantly.
- Real-time protection via CrowdStrike boosts incident response speed, minimizing potential financial losses.
- Unified CSPM and ASPM prioritize risks, optimizing resource allocation and improving operational efficiency.
- Continuous visibility into cloud risks supports strategic growth, ensuring scalability without compromising security.
Summary
Summary
Genesys, a provider of AI-powered customer experience software, faced challenges in securing its cloud production environments crucial for customer trust and business continuity. By implementing CrowdStrike Falcon® Cloud Security, Genesys enhanced its cloud security posture and achieved significant improvements in risk management and incident response. This partnership allowed Genesys to maintain strong security standards while scaling its operations.
Background
Genesys operates in the customer experience software industry, delivering solutions that support critical business interactions globally. Prior to deploying CrowdStrike, Genesys recognized the need for a robust security framework to protect its cloud environments, which were increasingly complex and integral to customer operations.
Challenge
The primary challenge for Genesys was to secure its production environments effectively while maintaining the pace of continuous development and deployment. The existing security measures were not sufficient to address the dynamic nature of cloud operations, leading to potential risks that could impact customer trust and business continuity.
Solution
Genesys implemented CrowdStrike Falcon® Cloud Security to enhance its cloud security strategy. This included embedding security controls directly into the build and deployment processes, allowing for automated security scans of every code change before deployment. The integration of Falcon Cloud Security provided proactive cloud posture management and real-time runtime protection, ensuring that security was an integral part of the development lifecycle.
Results
The deployment of CrowdStrike Falcon® Cloud Security resulted in a significant reduction in the time required to investigate cloud security posture management (CSPM) issues. Analysts benefited from direct, actionable insights within the Falcon platform, streamlining their ability to locate roles and understand context. This improvement allowed Genesys to address security issues more efficiently and maintain consistent security standards across its AWS environments.
Key Insights
A key takeaway from Genesys' experience is the importance of integrating security into the development process from the outset. By shifting security left, organizations can identify and remediate risks earlier, reducing potential impacts on production environments. Additionally, having a unified approach to cloud security that encompasses both posture management and runtime protection is crucial for effective risk prioritization.
Customer Testimonial
“Security is a critical component of our engineering mindset. Partnering with CrowdStrike helps us strengthen that foundation while continuing to operate at scale.” — David Morton, Manager of Security Operations at Genesys.
Entities Mentioned
Companies
Products
Technologies
People
Key Concepts
Definitions
- cloud security posture management (CSPM)
- CSPM refers to tools and practices that help organizations manage and secure their cloud environments by identifying misconfigurations and compliance risks.
- application security posture management (ASPM)
- ASPM extends security practices to the application layer, focusing on vulnerabilities, APIs, and application dependencies.
- shift-left strategy
- A development approach that integrates security practices earlier in the software development lifecycle to identify and address issues sooner.
- threat hunting
- The proactive search for cyber threats that may be lurking undetected in a network.
- microservices
- An architectural style that structures an application as a collection of loosely coupled services, which implement business capabilities.
Use Cases
- →Protecting customer-facing production environments
- →Automating security scans before code deployment
- →Real-time detection and response to cloud risks
- →Prioritizing cloud risk across multiple attack surfaces
- →Enhancing investigation with expert threat intelligence
- →Maintaining consistent security standards across AWS environments
Frequently Asked Questions
How does Genesys ensure cloud security?
Genesys ensures cloud security by leveraging CrowdStrike Falcon® Cloud Security, which combines proactive posture management with real-time protection. This approach allows them to embed security directly into their development processes.
What is the role of David Morton at Genesys?
David Morton is the Manager of Security Operations at Genesys. He oversees the security of production environments and emphasizes the importance of integrating security into the engineering mindset.
What benefits does the Falcon platform provide?
The Falcon platform provides continuous visibility into cloud activity, enabling Genesys to detect unauthorized actions in real-time. It also supports faster investigations by correlating events across cloud workloads.
How does Genesys handle cloud misconfigurations?
Genesys addresses cloud misconfigurations through automated security scans integrated into their deployment processes. This allows them to identify and remediate issues before they reach production.
What is the significance of a cloud-first security strategy?
A cloud-first security strategy aligns security practices with the complexities of modern cloud environments, ensuring that security measures scale alongside business operations and customer needs.