Altur
Voice AI Agents for Debt Collection.
Technology
How Altur’s technology works — architecture, AI models, and technical capabilities.
How does Altur work?
Altur operates as a human-less call center, utilizing AI agents that manage debt collection through phone calls, WhatsApp, and SMS. Each interaction is data-driven, adapting to customer profiles to maximize contact and conversion rates.
What technology powers Altur?
Altur is powered by a proprietary dialer optimized for debt collection and banking sales, achieving up to 6x more effective contact rates compared to traditional human agents. The system continuously experiments with various strategies to enhance performance.
What type of AI does Altur use?
Altur utilizes advanced AI algorithms that enable its agents to negotiate, offer alternatives, and close deals effectively, mimicking the best human operators. This AI adapts to customer interactions based on historical data.
What are Altur's main features?
Key features of Altur include full context maintenance on customer accounts, multi-channel operation (phone, WhatsApp, SMS), and automated quality control of interactions. The system also allows for real-time monitoring and error correction.
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