Balto
The #1 Contact Center AI software.
AI Solutions
Products and platforms built by Balto.
Agent Assist
Agent Assist provides agents with instant access to information from knowledge bases, enabling efficient responses to customer inquiries. It automates checklist items and surfaces relevant data during live conversations.
Call Summarization AI
Call Summarization AI automatically generates notes and summaries for calls, allowing agents to focus on conversations rather than documentation. It captures key moments and insights for easy retrieval.
Balto QA
Balto QA automates the quality assurance process by scoring conversations and highlighting compliance risks, enabling teams to focus on improving interactions rather than manual scoring.
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