Cresta

Cresta is an enterprise software company that builds AI applications for contact centers. Founded in 2017 and headquartered in Sunnyvale, California, it was co-founded by Stanford professor Sebastian Thrun along with Zayd Enam and Tim Shi. Its platform provides real-time guidance to customer service and sales agents during live voice and chat interactions, together with conversation intelligence, automated quality assurance, agent coaching, and AI virtual agents that handle customer conversations. Cresta's products use generative AI and models trained on a company's own conversation data to surface suggested responses, detect customer intent, and identify automation opportunities. The company serves large enterprises across sectors such as telecommunications, financial services, retail, and travel, with tools aimed at improving agent productivity and customer experience across voice and digital channels. Cresta has raised venture funding across multiple rounds, reaching a Series D financing.