Giga
AI Support Agent for Enterprises.
Technology
How Giga’s technology works — architecture, AI models, and technical capabilities.
How does Giga work?
Giga operates like a human support agent, executing workflows directly within internal systems. It logs in, understands user requests in natural language, and completes tasks end-to-end without requiring APIs. This enables rapid deployment and real-time issue resolution.
What technology powers Giga?
Giga utilizes advanced AI technology that mimics human interaction, allowing it to handle complex workflows and customer requests. The system is designed for high performance and can manage millions of conversations simultaneously.
What are Giga's main features?
Giga's main features include multi-modal interaction (chat and voice), customizable agents, and a built-in Copilot AI for agent creation. It also offers Smart Insights for performance enhancement and policy improvements.
What type of AI does Giga use?
Giga employs natural language processing (NLP) and machine learning technologies to understand user intent and execute tasks. This allows for emotionally-aware interactions that adapt to user needs and context.
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