Gorgias

Gorgias is an AI-powered helpdesk and conversational platform designed specifically for ecommerce brands. It unifies all customer support channels—including chat, email, SMS, and voice—into a single platform, making it easy for support teams to manage every interaction efficiently. The platform leverages advanced AI agents to automate up to 60% of customer inquiries, providing instant, personalized responses and freeing up human agents to focus on more complex issues. Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop, allowing brands to access customer data and manage orders directly within the helpdesk. Beyond support, Gorgias offers marketing tools such as proactive chat campaigns and personalized shopping assistance, which help reduce bounce rates and increase conversions. The AI Shopping Assistant engages customers in real-time, offering product guidance and instant answers to drive sales. With features like SMS and voice support, Gorgias ensures brands can meet customers wherever they are, providing fast, reliable, and omnichannel service. Trusted by over 15,000 leading ecommerce brands, Gorgias transforms customer support from a cost center into a revenue driver.