PolyAI
The world's most lifelike voice AI agents.
Technology
How PolyAI’s technology works — architecture, AI models, and technical capabilities.
How does PolyAI work?
PolyAI operates by deploying voice-first omnichannel AI agents that automate customer interactions across various platforms. These agents utilize proprietary technology to understand and respond to customer needs in real-time, ensuring a seamless experience without hold times or robotic menus.
What technology powers PolyAI?
PolyAI is powered by a proprietary tech stack that includes a custom large language model (LLM) and advanced automatic speech recognition (ASR). This technology enables the agents to handle complex conversations and provide accurate, on-brand responses.
What are PolyAI's main features?
Key features of PolyAI include omnichannel support, real-time analytics, a visual flow builder, and a custom knowledge base. The platform allows for seamless integration with existing systems and provides enterprise-grade security and compliance.
What type of AI does PolyAI use?
PolyAI utilizes proprietary artificial intelligence technologies, including a custom large language model (LLM) and advanced automatic speech recognition (ASR). This combination allows for natural and effective customer interactions.
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