Retell AI
AI Voice Agent Platform for Phone Call Automation.
Technology
How Retell AI’s technology works — architecture, AI models, and technical capabilities.
How does Retell AI work?
Retell AI operates by utilizing a proprietary orchestration model that enables human-like, low-latency phone conversations. It incorporates real-time function calling, a knowledge base that auto-syncs with website content, and a drag-and-drop framework for designing conversational flows.
What technology powers Retell AI?
Retell AI is powered by a combination of large language models (LLMs) and a proprietary voice AI orchestration system. This technology ensures low-latency interactions, with independent benchmarks confirming a responsiveness of approximately 600ms.
What are Retell AI's main features?
Key features of Retell AI include real-time function calling, seamless IVR navigation, dynamic knowledge bases, and customizable agentic frameworks. It supports various communication channels, including voice calls, chat, and SMS, ensuring a comprehensive customer engagement solution.
What type of AI does Retell AI use?
Retell AI employs large language models (LLMs) for conversational capabilities, combined with proprietary voice AI technology to deliver human-like interactions. This integration allows for effective handling of both routine and complex customer queries.
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