Sentimo
Transforming Reviews & UGC into Actionable Insights
Technology
How Sentimo’s technology works — architecture, AI models, and technical capabilities.
How does Sentimo work?
Sentimo analyzes customer reviews and user-generated content (UGC) by scoring them on sentiment, constructiveness, respect, and sarcasm. It then moderates the content, generates replies in the brand's voice, and suggests actionable care steps based on the analysis.
What technology powers Sentimo?
Sentimo utilizes advanced AI algorithms to analyze and score reviews based on four key criteria: sentiment, respect, constructiveness, and sarcasm. This technology ensures consistent moderation and actionable insights for businesses.
What are Sentimo's main features?
Sentimo offers features such as flexible moderation rules, four scoring signals, AI-generated replies, and a review validator widget. These tools help businesses manage customer feedback effectively and maintain brand safety.
What type of AI does Sentimo use?
Sentimo employs explainable AI that processes reviews and UGC to detect sentiment, respect, constructiveness, and sarcasm. This AI is designed to provide consistent and transparent scoring for effective content moderation.
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