Ada

Automation that serves your business, your team — and your customers. Scale support without increasing headcount. Control costs as support volumes fluctuate by automating the most frequent interactions and empowering customers to self-serve. When human support is needed, Ada facilitates a seamless hand-off and equips agents with the context they need for an efficient resolution. CX teams can build, measure, and improve customer service automation without relying on technical resources. By saving agents’ time for more fulfilling work, you can improve agent retention and lower recruitment costs. Deliver 24/7, personalized support to all your customers in the language and channel of their choice — increasing satisfaction and retention. Recognized as the leading customer service automation company. We take security seriously, and have enterprise-grade data security and compliance. Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. Website https://www.ada.cx/ Industry Software Development Company size 201-500 employees Build powerful automation with minimal effort Ditch code-heavy, old school automation. Resolve more customer inquiries with less human effort in one easy-to-use platform. Build powerful automation with minimal effort 4B+ conversations powered 10x faster training than other customer support automation platforms 90%+ average recognition rate Automated customer service Ada integrates with your existing business systems to resolve complex customer inquiries in record time Rev up automation with integrations Ada's resolution engine Extracts relevant conversation and customer details from different channels Uses AI to process and accurately understand customer intent Automatically takes action with prebuilt workflows or generative AI Explore Ada's powerfully simple automation platform Eliminate reliance on IT and let Ada do the heavy lifting. Drag-and-drop UI, AI-generated builder tools, and built-in insights show you exactly where to focus automation. Build enterprise-grade automation with ease Build enterprise-grade automation with ease No-code automation builder: Empower your CX team to design, manage, and continuously improve automation — from FAQs to complex workflows and integrations. Multimodal: Share content and training between digital and voice channels to deploy a consistent customer service experience without duplicating effort. Generative content creation: Create conversational FAQs in a single click. Sync Ada with your knowledge base to automatically generate new intents based on existing content. Learn more about Ada's enterprise-grade platform Extend and integrate for more personalized support Extend and integrate for more personalized support Out-of-the-box integrations: Easily build personalized, automated CX with hundreds of turnkey integrations to CRMs, MAPs, and ecommerce software. Agent connectors: Integrate with integral customer engagement software like Zendesk, Salesforce, Talkdesk, and more — no rip and replace required. Generative content creation: Sync Ada with your knowledge base to automatically generate new intents based on existing content. Check out Ada's integrations Effortlessly train and improve performance Effortlessly train and improve performance Industry-leading NLU: Power highly accurate automation. Ada's proprietary Natural Language Understanding (NLU) is trained on billions of customer service interactions. Multilingual: Resolve inquiries in 50+ languages. Train in English or the language of your choice, and power more accurate conversations with Ada's language-agnostic model. Smart training: Automatically create new training suggestions using generative AI to improve intent recognition and reduce time-to-value. See how our resolution engine works Uncover business insights Uncover business insights Comprehensive reporting: Track resolution rate, intent recognition accuracy, handoffs, and more, enabling teams to use actionable insights to optimize performance. Conversation Topics: Define and measure conversation topics to identify customer insights and trends. AI-powered improvements: Guide bot managers on where to focus their efforts with insights into content gaps, training similarities, and other areas of confusion to improve performance. Continously improve automation AI-powered automation built for CX teams View all Case Studies Read the Tango Card Case Study 6.7x ROI in year 1 52% improvement in average first response time for reward recipients “Implementing Ada has enabled our support teams to spend substantially more of their efforts on harder-to-solve problems. Our customers are now able to quickly serve themselves for most common problems — or get to a knowledgeable agent without writing an essay. When we compare to the year before, the volume of cases our reps are manually addressing are much lower. They now can spend the bulk of their time answering those complicated questions versus those easy lifts.” Walter Tucker Director of Support Opt for the path of least resistance. Automate with Ada