Lang.ai

Lang is on a mission to empower everyone to benefit from the power of AI. We believe unstructured qualitative data is one of the most valuable assets for modern digital companies and where AI can drive the most impact. By putting the power of AI into the hands of subject-matter experts to activate it in a simple, visual way, we're unlocking new workflows and data-driven decisions that weren't possible before. ‍ This is especially true in Customer Experience organizations at D2C companies and modern Financial Services organizations that need to move fast to stay competitive in their markets. We help them scale in a smarter, faster way. Starting with their own data, they can become more efficient and focus on the customer, while at the same time driving deeper analytics that lead to retention -- in turn, transforming CX from a Cost Center into a Revenue Driver. About us. Lang is on a mission — to empower everyone to benefit from the power of AI. The Lang Vision We believe unstructured qualitative data is one of the most valuable assets for modern digital companies — and it's where AI can drive the most impact. By putting the power of AI into the hands of subject-matter experts to activate it in a simple, visual way, we're unlocking new workflows and data-driven decisions that weren't possible before. ‍ This is especially true in Customer Experience organizations at D2C companies and modern Financial Services organizations that need to move quickly to stay competitive in their markets. We help them scale in a smarter, faster way. Starting with their own data, they can become more efficient and focus on the customer, while at the same time driving deeper analytics that lead to retention — transforming CX from a Cost Center into a Revenue Driver. Understand how mature your CX Operations are with the CX Ops maturity model here. Product Solutions Customers CX Operator Resources Company Log in Book a Demo Unlock the power of CX Data with easy-to-use AI Eliminate inefficiencies by identifying granular intents custom to your business. Less churn. Better products. More accurate Business Intelligence. Book a Demoor Take a Tour How does it work? Customer-centric brands use Lang as their data foundation. Key results using AI custom to your company 21% Reduction in New Hires. Scale your customer support without increasing your team size by using AI to automate time-consuming manual agent tasks. 75% Decrease in Response Times. Deal with customer issues 4x faster by efficiently routing tickets to the right team or group of agents based on tags that Lang applies. 18% Increase in Retention. Empower your support team to contribute to company growth. Identify and act on issues linked to churn, new revenue or product improvements. Discover Lang Ben Segal Director of CX at Pair Eyewear 'Lang is foundational, everything runs off of its data structure and that data is driving automation for the CX department.' Transform CX from a Cost Center into a Revenue Driver. Lang Data Operations. Enhance your CX with customizable AI. Lang Data Operations auto-tags and routes tickets — letting you identify insights and operationalize them into efficient workflows. Automated tagging with multiple intents. One-click workflow automation. Granular intents tailored to your business. Lang Optimize. Make your CX team proactive. Lang Optimize proactively flags inefficient agent workflows and new issues as they arise. Address changes in your market, product and processes as you scale. Intelligent tag maintenance. Proactive workflow improvements. Data-driven approach to automation. Lang Predict. Transform CX into a revenue driver. Lang Predict pinpoints and notifies you of issues affecting key moments in your customer journey — so you can identify growth opportunities and act on churn risks. Detection of churn related issues. Real-time alerts for customers at risk. Track metrics that matter to your customer. 15-min Lang.ai Demo Seamless integration with Zendesk Salesforce Intercom Kustomer Dixa Freshworks 1-week implementation. Easy-to-use AI, custom to your business. 1. Discover Lang seamlessly connects to your support system, extracting granular intents from your data that are unique to your company. 2. Categorize Group the intents Lang generates, creating custom categories and tags that are adapted to your business and process. 3. Automate Effortlessly configure automations for each category in your helpdesk based on your own workflows. 4. Scale Easily refine and maintain your categories and automations with proactive AI that identifies new concepts as they arise. Here's what our customers are saying about Lang. ‍ Book a demo with the Lang team. Optimize your CX team leveraging data & AI. See how you can start using Lang in minutes. . Book a Demo Madrid Madrid, ES 28008 San Francisco ‍San Francisco, CA 94122 New York City ‍New York, NY 11211 Product Help Center API Contact System status Security Legal Vulnerability Disclosure Policy Privacy Policy Cookies Policy Terms of Use Patented Language AI.